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Terms & Conditions


Please read the present Terms & Conditions carefully. This Site is operated by Jardim do Vau. By using this site, you agree to be legally bound by the Terms and Conditions set out below:


The terms "Jardim do Vau" or "us" or "we" refer to the owner of the website. "Jardim do Vau" is a registered trade mark of Convau – Construções do Vau Lda, with head office at Praia do Vau, Portimão, Portugal, registered at the Portimão Commercial Registration Office under matriculation number 1329/1985-06-04.

The terms "you" and "yours" refer to the user or viewer of our website.

Contact Information for Jardim do Vau
Telephone: 351 282 430 500
Fax: 351 282 401 915
Address: Praia do Vau, 8500-820 Portimão

Tourist Products

The term "Tourist Products" refers to the rental of a property and/or the purchase of leisure related activities. Tourist Products may also include supplementary services such as car hire and/or others.


Bookings can be made through the Jardim do Vau website or through the contacts mentioned above. Should you wish to book directly with Jardim do Vau, the bookings may be made to the above contacts, seven days a week, 24 hours a day.

Jardim do Vau is not liable for any reservation or booking made through third parties.

Online Bookings

By clicking to book your holiday arrangements and entering your personal details on our website, you are proposing to purchase the Tourist Products selected, if these are available.

When you propose to purchase the Tourist Products selected, and if these are available, Jardim do Vau will send you an e-mail confirming your reservation. This will serve as an acknowledgement that Jardim do Vau has received your proposal. If the Tourist Products selected are available, but not at the price quoted or for the dates intended, Jardim do Vau will contact you by telephone or e-mail with the option to purchase the Tourist Products at a revised price or on alternative dates. If agreed, we will contact you via e-mail and/or telephone to confirm your booking and process the payment.

Payment Conditions

After you receive our e-mail confirming your booking, you will need to make the following payments:

1 – For standard reservations, with any kind of discount:

  • 20% of the total booking amount once Jardim do Vau has confirmed your booking. Once this deposit has been paid Jardim do Vau will acknowledge receipt and secure the booking.
  • 80% of the total booking amount to be paid directly at our reception front desk upon your check-in (arrival)

2 – For early bookings, with a 20% discount:

  • 50% of the total booking amount once Jardim do Vau has confirmed your booking. Once this deposit has been paid Jardim do Vau will acknowledge receipt and secure the booking.
  • 50% of the total booking amount to be paid directly at our reception front desk upon your check-in (arrival)

3 – For non-refundable reservations:

  • 100% of the total booking amount once Jardim do Vau has confirmed your booking. Once this deposit has been paid Jardim do Vau will acknowledge receipt and secure the booking.

Any other type of special rate/reservation, the payment plan will be informed by Jardim do Vau reservation department.

All prices mentioned on the Jardim do Vau website are in Euros and include VAT at the current applicable rate in Portugal.

The information and prices presented on the Jardim do Vau website may be altered without prior notice and before your reservation can be confirmed. While Jardim do Vau makes all efforts to ensure the accuracy of the information and prices on this website, we would suggest that you always confirm your booking information (including prices) as well as any other details concerning the Tourist Products, with us, at the time of your reservation.

Change of Booking Details

Should you wish to amend your reservation after receiving our written confirmation, Jardim do Vau will endeavour to assist you in any way. Please note that the changes must be requested in writing.

Any change to the number of people travelling with you or to the apartment type, is subject to availability at the time the change is requested and may result in a possible rate change.

Any change to the arrival date or departure date is subject to availability at the time the change is requested and may result in a possible rate change.


From the moment we confirm your holiday, Jardim do Vau starts to incur costs and the closer you cancel to your arrival date the less likely we are to re-sell it.

You reserve the right to cancel the reservation until 30 days prior to your confirmed arrival date. In this event, Jardim do Vau shall reimburse all monies paid for the cancelled booking.

Should you cancel a reservation after the 30th calendar day prior to your confirmed arrival date, Jardim do Vau will not reimburse any monies paid.

Jardim do Vau will charge three nights of the reservation in case of No Show (non-arrival).

In the event that payments are not made in accordance with the payment conditions stated above, or within the time scales given, Jardim do Vau will not secure the reservation and reserves the right to cancel the same. Any partial payments made to the effect shall not be reimbursed.

All cancellations should be made in writing to the contacts stated above.

Check-in & Check-out

The apartments are available for check-in after 4.00 p.m. We kindly request that you check-out no later than 12.00 noon. This will allow us to prepare the apartments for the next guests.

Accommodation Details

All Tourist Products are booked solely on the information contained in the Jardim do Vau website and any other information supplied by our staff in the course of the booking procedure does not constitute additional warranties or guarantees unless confirmed in writing at the time the booking is made.

Special Requests

Any special requests you may have must be advised at the time of booking. Whilst Jardim do Vau will endeavour to meet with your requirements, we regret that we cannot guarantee any such requests and in this case it will not constitute a breach of contract on our part.

If you have a Complaint

In the unlikely event that you encounter a problem during your stay, you must inform Jardim do Vau immediately (and during your stay), so that we may have an opportunity to rectify the problem and so contribute to the enjoyment of your holiday. Should Jardim do Vau be unable to resolve your complaint and you would like to pursue the matter after your holiday, we would appreciate if you could please submit details in writing to Jardim do Vau – Praia do Vau, 8500-820 Portimão, Portugal, within 15 days of your return. Your comments will be taken in high regard and the necessary measures taken. Any complaints received after this time will not be considered.  


Any claim or dispute arising in connection with this agreement which cannot be resolved amicably shall be settled by the Courts of Portimão, Algarve, Portugal, with the express exclusion of any other jurisdiction.

Privacy Policy

This privacy policy defines the basis on how Jardim do Vau uses and protects any personal information collected from you, or that you have provided to us when using this website.

Jardim do Vau is committed to ensuring that your privacy is protected. When we ask you to provide certain personal information when using this website, you may rest assured that it will only be used in accordance with this privacy statement.

Jardim do Vau may at times update this policy and we would suggest that you check this page from time to time so that you are aware of the changes made.

The information that we collect

Jardim do Vau may collect the following information:

. name and title
. contact information including email address
. other information relevant to your reservation

What we do with the information collected

The information collected is necessary to process your holiday booking. However, we may, also, periodically send promotional emails regarding new Tourist Products, special offers or any other information which we think you may find interesting by using the email address which you have provided. Notwithstanding, you may exercise your right to prevent such processing by cancelling your subscription on our website.


We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure of such information, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to exit our site, you should note that Jardim do Vau does not have any control whatsoever in these websites and they are not governed by this privacy statement. Therefore, Jardim do Vau cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites. Please check these websites for their own privacy statement before submitting any personal information.

Controlling your personal information

Jardim do Vau will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information regarding third parties which we think you may find interesting. If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

  • Check in time 4:00 PM
  • Check out time 12:00 PM
  • Children age 2 - 12
  • Pets not allowed

Privacy and Cookies

Hotel Policies

(Decree-Law nº39/2008, of 7th March)
The following rules apply to all title holders and guests at Jardim do Vau
. Check-in is after 4:00 p.m.
. An open credit card deposit is required upon check-in for payment security purposes.
. Check-out is until 12 noon. If luggage remains within the apartment after this time, an extra night’s accommodation shall be debited.
. Confirmation of the booking is subject to a deposit of 20%, 50% or 100%, depending on the rate booked; balance is to be paid upon arrival at the reception desk.
. In the event that a booking is cancelled within a period of less than 30 days before the arrival date, a cancellation cost equal to that of the deposit amount paid by the client shall be applied.
. Unanticipated departures and no-shows are not liable for refunds.
. Guests are not permitted access to service and staff areas.
. Smoking is prohibited in any closed area within Jardim do Vau.
. Pets are not permitted.
. Feeding the birds or other animals is not permitted.
. It is not permitted to reserve sun beds or relocate them elsewhere.
. It is not permitted to make noise nor practice any other act that may disturb the peace and rest of other guests.
. No acts of vandalism or violence will be tolerated at Jardim do Vau. Anyone practising such acts will be expelled from the hotel and will answer to local law enforcement authorities.
. The hotel is only responsible for items left in the care of the reception front desk.
. Any breakages or damages will be charged immediately and directly to the guest.
. All guests are obliged to comply with the rules displayed in the common use areas.
. Housekeeping service is daily and does not include the washing of dishes or the guest’s personal clothing.
. Prices are subject to change without prior notice.

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